Thank you for shopping with House of Kanya - an imitation jewellery brand. We strive to provide you with the best possible experience, and part of that is making sure our cancellation policy is clear and concise.
We understand that sometimes our customers may need to cancel their orders, and we are happy to accommodate cancellations within specific parameters. Our cancellation policy is as follows:
- If you want to cancel your order within 24 hours of placing it, you can do so free of charge. We will refund your full purchase amount to your original payment method.
- If you want to cancel your order after 24 hours of placing it, but before it has been shipped, you will be charged a cancellation fee of 10% of the order amount.
- If you want to cancel your order after it has been shipped, we regret that we cannot cancel your order. However, you can still return the product once it has been delivered, in accordance with our return policy.
To cancel your order, please send an email to info.houseofkanya@gmail.com with your order number and reason for cancellation. We will process your request as quickly as possible.
If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us at info.houseofkanya@gmail.com. Thank you for your business and understanding.